Capturing OS Array Logs (Intel RAID) #

It may be necessary to capture logs in order to start a support ticket with Arxys. To capture the OS drive logs:

1. Open the “Intel(R) Virtual RAID on CPU” utility
2. Go to the notification section
3. Click on the “Export to CSV file” button to export the logs.
4. Note the name and location of the file being generated. Attach this file to the support ticket.

Capturing Video Storage Array Logs (Broadcom RAID LSIGET) #

It may be necessary to capture logs in order to start a support ticket with Arxys. To capture the Video Storage drive logs:

1. Browse to the path “C:\ArxysSupport\Utilities”
2. Locate the “lsigetwin_latest.zip” file and extract it. Note the final path, it will resemble this: “C:\ArxysSupport\Utilities\lsigetwin_latest\lsigetwin_091218”
3. Open an administrative command prompt and navigate to the final directory noted in the previous step.
4. Type “lsigetwin.bat” and press enter
5. The script will run and capture data. Do not interrupt the script. The script is completed when the message “Press any key to continue .  .  .” is show.
6. Press any key to continue.
7. Locate the file called out with a .7z extension. Attach this file to the support ticket.

Capturing Video Storage Array Logs (Broadcom RAID BroadcomGET) #

1. Browse to the path “C:\ArxysSupport\Utilities”
2. Locate the “bcmgetwin120222MR8.3.zip” file and extract it. Note the final path, it will resemble this: “C:\ArxysSupport\Utilities\bcmgetwin120222MR8.3”
3. Open an administrative command prompt and navigate to the final directory noted in the previous step.
4. Type “bcmget.bat” and press enter
5. The script will run and capture data. Do not interrupt the script. The script is completed when the message “Press any key to continue .  .  .” is show.
6. Press any key to continue.
7. Locate the file called out with a .7z extension. Attach this file to the support ticket.

Capturing Video Storage Array Logs (Microchip RAID) #

1. Open maxView Storage Manager
   
   
   
2. Log in using an administrative account.
   
   
   
3. From the menu on the left select the server name (host)
   
   
   
4. Look for the “System” section in the top menu and click on the “Archive Management” button
   
   
   
5. Leave all the options checked and click on the “Save” button
   
   
   
6. After a few moments the web browser will download a file called “support.zip” Attach this file to the support ticket.