R12E-R12ES VideoX Enterprise Administrator Manual

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TRADEMARKS

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DISCLAIMER

This document has been generated and made available using product descriptions and specifications available at the time of publication. The contents of this document and the specifications of the products discussed herein are subject to change without notice. Arxys reserves the right to make any such changes without notice. Arxys does not: (1) guarantee the completeness or accuracy of the information contained in this document; or (2) is responsible for your use of, or reliance on, the information. Arxys shall not be responsible for any losses or damages (including consequential damages) caused by reliance on the information presented herein.

Introduction #

The Arxys VideoX V3 Appliances – Enterprise are Network Video Recorders (NVRs) preloaded with Microsoft Windows Server operating system and are configured for ease of use by video surveillance integrators. VideoX V3 Appliances – Enterprise products have been tested with various VMS solutions and offer unparalleled value and performance. VideoX V3 Appliances – Enterprise products may ship with a specific VMS installer for the convenience of the video surveillance integrator. Please contact sales@arxys.com for more information regarding on VideoX V3 Appliances – Enterprise and a specific VMS solution.

The Arxys VideoX V3 Appliance – Enterprise R12ES product is 2U NVR that can support up to 100 cameras and up to 1,000 Mbit/s. The Arxys VideoX V3 Appliance – Enterprise R12E product is 2U NVR that can support up to 200 cameras and up to 1,880 Mbit/s. Both systems are configured with various storage capacities ranging from 64TB to 264TB.

The Arxys VideoX V3 Appliance – Enterprise is not an all-in-one video surveillance system. Viewing clients and other infrastructure roles should NOT be installed or run on the system.

Getting Help #

For questions and support regarding the Arxys VideoX Enterprise Appliance hardware, please contact Arxys using the following options:

Web: https://support.arxys.com/
Hours: Monday – Friday, 8:00 a.m.–5:00 p.m. (Pacific time) Holidays Excluded

Web page: https://www.arxys.com/company/support

The primary method to receive help and support for Arxys VideoX Appliances is through the online ticket system.

Opening A Ticket #

Please see this section for information on opening a ticket with Arxys: https://www.arxys.com/docs/starting-ticket/

VideoX Enterprise Appliance Windows Password #

The Windows operating system administrator password is configured by the end user during the first boot setup procedure.

The password configured by the end user cannot be reset by Arxys.

VideoX Enterprise Appliance BMC/ IPMI Password #

Default IPMI Credentials: The default user is ‘admin’.

Important Notice for BMC “admin” Login Credentials

Arxys has implemented a new security feature enhancement on all VideoX V3 products. The change of the previously default ASMB10-iKVM BMC password to a unique password for the “admin” user will provide greater ASMB10-iKVM BMC security.

To access the web interface; open a web browser and navigate to https://N.N.N.N, where N.N.N.N is the IP address assigned to the management port by a DHCP server on your network. The IP address is displayed on the bottom right corner during boot up.

All VideoX V3 products will have a label with both the system serial number and unique ASMB10-iKVM BMC password on the top right hand of the system.

Arxys HIGHLY recommends that this password also be changed to a unique password known only to system administrators to prevent unauthorized access to the VideoX V3 ASMB10-iKVM BMC module.

For more information on accessing the IPMI/BMC functionality of the VideoX V3 products please go to https://www.arxys.com/company/support/ for additional documentation.

VideoX Enterprise Appliance Overview #

VideoX V3 R12E and R12ES Front View #

VideoX V3 R12E and R12ES Front Panel Buttons and LEDs #

VideoX V3 R12E Rear View and Connectors #

1 – Two (2) Power Supply Connectors

Auto ranging for 110-240 VAC. 1+1 redundant hot swap configuration

2 – Two (2) Operating System solid state drives

Dual hot swap OS SSDs configured in RAID 1 on Intel VROC (mirror)

3 – Four (4) USB 3.0 ports

For keyboard and mouse use. Can be used for ocasional removable media, should NOT be used for storage expansion.

4 – Out of band management port for Intelligent Platform Management Interface (IPMI)

Dedicated out of band management RJ45 port

5 – Video Connectors

The VGA connector should be used for initial setup and deployment. The HDMI connector can be used for initial setup and deployment, not to be used to view streams or VMS client duties

6 – Two (2) 10 gigabit Ethernet ports

Accepts Ethernet connections from two networks at speeds up to 10 gigabits. Backward compatible with 1 gigabit switch ports

7 – Video Analytics Accelerator

Can be used to enable or accelerated video analytics of various VMS. See VMS documentation for specifics

8 – Enterprise RAID controller

Provides data resiliency for hard disk drives.

VideoX V3 R12ES Rear View and Connectors #

1 – Two (2) Power Supply Connectors

Auto ranging for 110-240 VAC. 1+1 redundant hot swap configuration

2 – Two (2) Operating System solid state drive bays

Not populated in R12ES

3 – Four (4) USB 3.0 ports

For keyboard and mouse use. Can be used for ocasional removable media, should NOT be used for storage expansion.

4 – Out of band management port for Intelligent Platform Management Interface (IPMI)

Dedicated out of band management RJ45 port

5 – Video Connectors

The VGA connector should be used for initial setup and deployment. The HDMI connector can be used for initial setup and deployment, not to be used to view streams or VMS client duties

6 – Two (2) 1 gigabit Ethernet ports

Accepts Ethernet connections from two networks at speeds up to 1 gigabits.

7 – OPTIONAL Video Analytics Accelerator

Can be used to enable or accelerated video analytics of various VMS. Optional on R12ES. See VMS documentation for specifics

8 – Enterprise RAID controller

Provides data resiliency for hard disk drives.

Box Contents #

The Arxys VideoX Enterprise Appliance should include the following items within the shipping box.

Arxys VideoX Enterprise Appliance (R12E)
- One box for the appliance
- One or more boxes for the hard drives that are to be installed in the appliance
Two 110V AC power cords (C13/C14)
One set of adjustable sliding rails w/ mounting kit
Locking front bezel and keys
Documentation; Quickstart Guide, BMC Password

If you find that you are missing any of the above items, please contact Arxys at https://support.arxys.com

Hard Drive LEDs #

Indicator	Behavior	Description
HDD Activity LED	Solid Blue	HDD is present and powered on
	Blinking Blue	HDD activity detected
	Off	HDD is not present
HDD Status LED	Solid Red	HDD Failure
	Blinking Red	HDD maintenance operating in progress
	Off	HDD in normal operating mode

If the hard drive LEDs are solid blue with blinking red, without any of the drives having a solid red LED, the system is performing a consistency check or patrol read on the hard drives. This is normal and can be confirmed in LSA. Try not to interrupt the system by restarting it as this will cause the consistency check to restart.

Installation Planning #

Before You Start #

Arxys recommends that all VideoX V3 R12E and R12ES NVRs be used in conjunction with an uninterruptable power supply (UPS) in order to protect the hardware.

A UPS system in an integral part of any enterprise deployment and offers protect from power issues such as; unclean power, overvoltage, undervoltage, and power loss. The UPS should be configured to signal the operating system to cleanly power off the VideoX V3 R12E and R12ES NVRs when the battery power dips below the safe threshold.

Please consult with you facilities administrator or system administrator for a setting and configuration that takes into account the specific UPS utilized.

Please consult with you network administrator or system administrator for network settings and configurations

Installation Requirements #

The proper installation of the Arxys VideoX Enterprise Appliance will require the following hardware and resources:

Keyboard and mouse.
Display monitor capable of 1024×768 resolution with a Standard VGA connector
Two 110V AC power ports
Gigabit Ethernet connectivity
Network IP address
Available space in a computer equipment rack 2U (R12E) depending on the Arxys VideoX Enterprise Appliance configuration.
Available ports in an uninterruptable power supply (UPS).

Unpacking the VideoX Enterprise Appliance #

The Arxys VideoX Enterprise Appliance should be carefully removed from its shipping box. Inspect the Arxys VideoX Enterprise Appliance and make sure that it was not damaged during shipping and transport. The Arxys VideoX Enterprise Appliance box includes removable front bezel/cover for the appliance. Adjustable sliding rails used to mount the Arxys VideoX Enterprise Appliance server into a standard computer equipment rack are also included.

Rackmount Installation #

Install the largest and heaviest items on the bottom of your rackmount rack.
Ensure that the leveling jacks on the bottom of the rack are fully extended to the floor with the full weight of the rack resting on them and not the casters.
In single rack installation, stabilizers should be attached to the rack. In multiple rack installations, the racks should be coupled together.
Always make sure the rack is stable before extending a component from the rack.
You should extend only one component at a time – extending two or more simultaneously may cause the rack to become unstable.
Determine the placement of each component in the rack before you install the rails.
Use a regulating uninterruptible power supply (UPS) to protect the server from power surges, voltage spikes and to keep your system operating in case of a power failure.
Always keep the rack’s front door and all panels and components on the servers closed when not servicing to maintain proper cooling.
Equipment should be mounted into a rack so that the amount of airflow required for safe operation is not compromised.
Consideration should be given to the connection of the equipment to the power supply circuitry and the effect that any possible overloading of circuits might have on overcurrent protection and power supply wiring. Appropriate consideration of equipment nameplate ratings should be used when addressing this concern.

Rail Kit Installation #

This section provides information on installing the Arxys VideoX R12E and R12ES Appliance into a server rack with the quick-release rails provided. There are a variety of rack units on the market, which may mean the assembly procedure will differ slightly. You should also refer to the installation instructions that came with the rack unit you are using.

NOTE: This rail will fit a rack between 26.5″ and 36.4″ deep.

The VideoX R12E and R12ES should be installed into the rack without hard disk drives installed.

There are two rack rail assemblies in the rack mounting kit. Each assembly consists of two sections: an inner fixed chassis rail that secures directly to the server chassis and an outer fixed rack rail that secures directly to the rack itself. Two pairs of short brackets to be used on the front side of the outer rails are also included.

Inner Rails #

Unbox the rail kit
Pull the inner rail out of the outer rail (1) until it is fully extended.
Pull forward on the locking mechanism (2) to release the inner rail and pull the inner rail out of the outer rail
Press the inner rail tightly against the chassis and slide the inner rail backwards until it clicks into the locked position.
Secure the inner rails to the chassis with the one of the short pan head fasteners provided on each side.
Repeat steps 1-5 for the other side.

Outer Rails #

Press down on the (3) locking bar on the middle rail and slide (4) the middle rail back into the outer rail. While installing the rails into the rack make sure the middle rail is fully retracted into the outer rail.
While making sure the middle rail is fully retracted into the outer rail, align (5) the square pins press the front of the outer rail against the corresponding square holes in the rack. The locking latch will click and hold the rails in place.
Extend the rear section of the outer rail as required to reach the rear of the rack. This time align (6) the square pins press the rear of the outer rail against the corresponding square holes in the rack. The locking latch will click and hold the rails in place.
The rails MUST be secure with fasteners. Use the larger fasteners provided if appropriate for the rack be being used to secure the outer rail to the rack.
Verify that the rail is level and not bowed in either direction
Repeat steps 1-5 for the other side.

Installing the Chassis in the rack #

Confirm that the inner rails are properly installed on the chassis.
Confirm that the outer rails are correctly installed on the rack.
Pull the middle rail out from the front of the outer rail and make sure that the ball-bearing shuttle is at the front locking position of the middle rail.
Align the chassis inner rails with the front of the middle rails.
Slide the inner rails on the chassis into the middle rails, keeping the pressure even on both sides, until the locking tab of the inner rail clicks into the front of the middle rail, locking the chassis into the fully extended position.
Depress the locking tabs of both sides at the same time and push the chassis all the way into the rear of the rack.
The chassis MUST be secured to the rack with fasteners. Use the appropriate fasteners provided recommend by the rack manufacturer.

Hard Drive Installation #

Arxys VideoX Enterprise Appliance R12E or R12ES is shipped without the hard drives installed in the system chassis. Before powering on the Arxys VideoX Enterprise Appliance, the hard drives need to be installed into the chassis.

Before proceeding, verify that the hard drives are labeled with the same serial number listed on the Arxys VideoX Enterprise Appliance which is located on the front right corner of the chassis.

The Arxys VideoX Enterprise Appliance chassis features a label listing the arrangement of its hard disk drive slots. This label ONLY provides a general pattern for the sequential installation of the hard drives (beginning left to right, and then moving down to the next row). These labels can also be used in the troubleshooting process to identify the location of a faulty drive.

Unless marked any drive can be installed in any hard disk drive slot.

Press the release button on the drive carrier. This extends the drive carrier handle.
Insert the hard drive and tray into the chassis. Press the drive carrier handle closed until it clicks in place.
Repeat step one and two for all the drives shipped with the Arxys VideoX Enterprise Appliance

Revealing the Windows Product Key #

The product key is found on the Microsoft® Certificate of Authenticity (COA) label located on the front left corner of the appliance. Similar to the removable material commonly found on lottery tickets or prize vouchers, this concealment panel is designed to protect the consumer’s product key from being obtained and used by unauthorized individuals. Carefully scratch off the concealment coating with a fingernail or coin to reveal the entire product key

Connecting Cables #

Refer to the diagrams in the Overview sections for the location and description of the various connectors. https://www.arxys.com/docs/videox-v3-administrator-manual/arxys-videox-enterprise-appliance-overview

Make the following connections:

Connect the VideoX V3 to either a KVM or a dedicated keyboard/mouse and monitor. The keyboard and mouse can be connected to any USB port. It is recommended that the monitor be connected to the VGA port in order to maintain the remote KVM functionality in IPMI.
Connect the VideoX V3 to your network by plugging an Ethernet cable into one of the Ethernet ports. Verify that the appropriate switch port is utilized.
For out of band management connect an Ethernet cable to the IPMI ports. This is high recommended.
Connect a power cable to each power supply. Verify that the power cable is connected directly to a UPS or through an appropriate power distribution unit.
Press the power button on the Arxys VideoX V3. Wait for a few moments for the system to power on. Allow the system to boot in the operating system without interruptions

Log Into Windows For The First Time #

The Arxys VideoX Enterprise Appliance is configured with Microsoft® Windows® Server 2019 operating system. The Windows operating system requires an initial configuration when used for the first time.

When the Arxys VideoX Enterprise Appliance is first powered the Microsoft® Windows® Server 2019 will begin booting. Please do not interrupt or power off the Arxys VideoX Enterprise Appliance during this process. The Arxys VideoX Enterprise Appliance may automatically reboot as the final configuration is applied to the system.

After the system reboots the Windows® Server 2019 operating system will load. Follow the onscreen instructions to continue.

VideoX Enterprise Appliance OS Setup #

At the “Hi there” screen select the correct home country/region, the preferred app language, and the keyboard layout to use. Once correctly selecting the options needed click the Next button to continue

At the “It’s time to enter the product key” screen enter the product key that is on the Microsoft® COA label attached to the system. The COA label is attached on the top front left corner of the system. It may be required to scratch off some of the protective/privacy silver coating to reveal the entire product key. Click on the “next” button to continue.

See section Revealing the Windows Product Key https://www.arxys.com/docs/videox-v3-administrator-manual/revealing-the-windows-product-key. If the product is not available (remote install) click the ‘Do this later’ link to continue. Note that Windows will not activate until the product key is entered.

At the “License terms” screen review and accept the Microsoft® Windows® Server 2019 license agreement.

At the “Customize settings” screen, set a password for the local administrator account. The password should:

Have a minimum length of 7 characters.
Meet the complexity requirements. See https://technet.microsoft.com/en-ca/library/cc956977.aspx for details
Do not lose this password. This password will be needed to log into the system in order to continue the configuration of the server.

Type in the password twice as indicated on the screen and click on the “finish” button to continue. Arxys Support cannot reset this password and there is no default password configured.

Press CTRL+ALT+Delete to unlock the system. Type in the credential created in the previous step.

Once logged in, the system will auto start the VMS installer (if specified) for the integrator to install and configure.

Configuring Network Settings #

Your organization network administrator should be able to provide you with the information required to configure the network on the Arxys VideoX Enterprise Appliance. Generally, the information required is: IP address, subnet mask, gateway, and DNS server. Some networks run the DHCP protocol which will assign all of the above settings automatically. It is recommended that the Arxys VideoX Enterprise Appliance be configured with a static IP address.

Click on the start menu, followed by settings
At the Windows Settings screen click on the “Network & Internet” section
Click on the Change adapter options link
The network connections of the system are displayed. From here you can configure a static IP address. For more information see the Windows Help and Support files.

Checking RAID Health #

Arxys VideoX Enterprise Appliance will ship with storage resources pre-configured if the configuration is specified at the time of ordering. Before utilizing the storage resources provided by the Arxys VideoX Enterprise Appliance, the health of the solid-state disk (SSD), hard disk drives (HDD), and RAID arrays should be verified.

Operating System RAID (R12E Only) #

The RAID health of the OS RAID 1 array on Arxys VideoX Enterprise Appliance can be checked using the “Intel(R) Virtual RAID on CPU” utility. A shortcut is placed on the desktop. It can also be accessed via the start menu. Note that R12ES does not have its OS mirrored. This section only applies to R12E systems.

The status of the system will be displayed at the top. Look for a green check mark. This indicates the status of the array is healthy and normal.

Video Storage RAID (All Models) #

Arxys VideoX Enterprise Appliance ships with the LSI Storage Authority (LSA) utility pre-installed. This utility will be used to verify the status of the HDDs configured for video storage. A shortcut is placed on the desktop. It can also be accessed via the start menu. LSA uses the local web browser. Use any local or domain administrative account to log in.

Log in to the Arxys VideoX Enterprise Appliance as “administrator” (using the password that was configured during first boot)
From the desktop or start menu locate the LSI Storage Authority (LSA) shortcut. Double–click the shortcut to start the utility.
Log in to the utility as “administrator” (using the password that was configured during first boot). Allow the utility to load.
The status of the raid controller and its volumes are displayed on the top-left corner. The status should display “Optimal.” If the status displays anything other than “Optimal” immediately stop and power off the system. Then verify that:
- Only the drives labeled for use with the system being installed are installed in the system.
- ALL of the drives labeled to use with the system being installed are installed in the system.
- The drives should be installed in the system BEFORE powering on the system.
Background operations are also displayed in the same menu under the raid controller ID. “Check consistency” and/or “initializing” procedures run on schedules to preemptively correct any errors. If “Check Consistency” or “Initializing” operations are in progress, the video storage array remains in an optimal condition.
After verifying the optimal status of the video storage array, exit the utility.

Video Management Software #

If specified, Arxys preloads VMS installers for in order to speed up the deployment and setup process. The preloaded VMS installers are located in the folder:

C:\ArxysSupport\VMS

Browse to the VMS folder and double click on the VMS installer application to start the installation process. Follow the onscreen instructions to complete the setup.

Arxys VideoX Enterprise Appliance typically ships with a preconfigured volume to use for video surveillance video called “VideoStorage” and is typically configured in Windows as drive “D:\” The VMS that is being installed should be configured to store video files here.

Milestone VMS Best Practices #

Do not run SMART Client on a recorder.

Do not leave the Management Client open to views that display video feeds. This will cause unnecessary additional load on the recorder.

If more than 300 cameras are on the site, SQL Standard must be used. SQL Express is not recommended for a deployment this large.

Do not exceed 20,000 cameras/day per storage profile. See https://supportcommunity.milestonesys.com/s/article/when-should-I-use-archive-storage?language=en_US
This may require RAID reconfiguration which can be done using LSA.

Configure your maximum recording and archive retention limits so that video is deleted upon a set schedule, and not when the hard disk drive reaches its maximum capacity. For best performance, we recommend to maintain at least 15% of the drive free.

Configure the recording and archive hard drives to have a cluster size (block size) of 64K or higher.

Ensure RAID stripe size is set to 512K or higher.

Disable real-time antivirus scanning; instead choose to scan the system based on a schedule. Consult the XProtect Administrator’s Manual regarding which files/folders and processes to exclude. You can also find more information about anti-virus scanning and XProtect in KB 1004, “Configure anti-virus software on XProtect systems (best practices).”

If your surveillance server storage has one single storage array, do not archive. (See the corresponding KB 3614, “When should I archive?”)

Disable any non-essential Windows tasks and processes that affect the file system. These could include the indexing service and the volume shadow copy service. Also make sure to never use Windows drive compression as it will slow down all write-to-disk operations.

In the RecorderConfig.xml file, the “chunk_files” buffers should be set to 64K

Avigilon VMS Best Practices #

Before starting the ACC setup and installation it is recommended that the built in Windows Server 2019 AntiVirus software (Windows Defender or any additional AntiVirus software loaded by the end user) be temporarily disabled or suspended. During the ACC installation a Storage Configuration will create a storage layout. If Windows Defender is enabled this process will take multiple days to complete. https://help.avigilon.com/acc-setup/en/setup/configure-antivirus.htm

Do not leave the ACC client open on the system with a view tab open. This will cause unnecessary additional load on the recorder. https://assets.avigilon.com/documents/avigilon-nvr5-datasheet-en-rev3.pdf (see no local viewing)

If using analytics, verify that the GPU included with the system is operation in TCC mode.

Windows Activation Without Internet Access #

In the event that Internet access is not possible the Windows® Activation procedure can be completed via the use of the Microsoft® Windows® Activation telephone hotline.

Log into the system as a member of the administrative group.
From the Start Screen, Type ‘slui 4’ click on the icon to run the wizard.
Select the nearest location from the drop-down menu and click “Next.”
Call the phone number displayed and follow the promptings. You will have to provide the “Installation ID” and will receive a “Confirmation ID.”
Click “Next” and follow the onscreen instructions to continue and complete the activation process.

IPMI Configuration and Usage #

Arxys VideoX Enterprise Appliance include Intelligent Platform Management Interface (IPMI) 2.0 compliant interface that allows you to monitor, control, and manage a remote server from the locally or remotely via the local network. With IPMI you can completely and efficiently monitor your server in real time. IPMI includes remote KVM (keyboard, video, mouse) support.

In order to utilize IPMI you need:

A configured BMC
Available network port (RJ-45)
Modern Web Browser (Edge, Chrome, Firefox

Configuring IPMI Network in the BIOS #

Plug in a network cable into IPMI port on the server. See the appliance overview section for more details on the location of the port.
Power cycle the server (remove AC power, wait 5 seconds, and then plug the AC power back in)
During POST, enter the BIOS by pressing key.
Once in the BIOS navigate to the “Server Mgmt” menu using the right arrow key
Then select the BMC Network configuration from the options
By default, IPMI will grab an IP address from DHCP. If the IP assigned is acceptable note the IP and skip to REMOTELY ACCESSING THE SERVER
To change to a static IP; select the Previous start option and press ENTER.
From the sub menu select Static and press enter
Use the new options to set:
- The IP address for IPMI
- The subnetmask of the network
- The router or gateway address for the network
Press escape and navigate to the “Exit” menu. Select “Save Changes and Reset” and press <enter>. The system will reboot.

Remotely accessing the System #

Utilize a web browser to browse to the IP address set listed in the IPMI section of the BIOS making sure to start with https://
- Example: https://192.168.1.100
A log in prompt will be presented.
IPMI is now configured and accessible.
The default user is ‘admin’ the password will be unique for each system. The password is located on a silver label attached to the top right-hand side of the system near the serial number. See https://www.arxys.com/docs/videox-v3-administrator-manual/arxys-videox-enterprise-ipmi-password

Starting A Remote KVM Session #

In troubleshooting or remote managing the system it may be required to establish a remote KVM sessions with the system. A remote KVM sessions will simulate having a keyboard, video display, and mouse connected to the system. This will allow you enter the BIOS of the system and other pre-OS sections of the system. Not that post operating system video will ONLY be displayed if there is a display connected to the VGA connector of the system.

Establish a web GUI session using https://IP_address
Log in
Click the Launch H5Viewer button to start the session. A new browser window will be opened. Note some browsers/settings may block this popup. Make sure to enable all popups from this site. For information on how to do this consult your web browsers documentation
A remote KVM session is now established. Use the Send Keys drop down menu to send a CTRL+ALT+DEL key stroke to the system to unlock.

Maintenance #

Although the Arxys VideoX Enterprise Appliance requires minimal maintenance, basic maintenance will increase the lifespan of the hardware. Like the majority of equipment installed in a computer hardware rack, the Arxys VideoX Enterprise Appliance uses a front intake and rear exhaust cooling design. It is very important that the airflow of the cooling system is not blocked or hindered in any way. The most common way that a server’s cooling system is blocked is by the accumulation of dust in the front air intake passages of the server. At regular intervals the dust should be wiped from the front bezel. Additionally, using compressed air to blow out the dust that has settled on the drives bays will assist in keeping the Arxys VideoX Enterprise Appliance’s cooling system running at its highest efficiency.

System Health #

The health of the system can be checked via IPMI

Establish a web GUI session using https://IP_address
Log In
From the menu on the left click on Sensor
A list of all system sensors and their status will be displayed

Capturing System Logs #

It may be necessary to capture logs in order to start a support ticket with Arxys. For instructions on how to do this see https://www.arxys.com/docs/capturing-logs-2

Video Storage Drive Replacement #

Video recordings are saved on the hard drives with are protected by RAID. In R12ES models the RAID level is 5. In R12E models the RAID level is 6. A RAID 5 array is able to continue to operate with single drive failure. A RAID 6 array is able to continue to operate with two failed drives. Drives should be replaced as soon as possible in order to maintain data resiliency.

If your VideoX V3 R12E/R12ES is still under warranty, contact Arxys to replace the failed hard drive.

Open the Broadcom LSA utility
Check which HDD has failed and note the slot number shown
Press the release button on the drive carrier matching the slot number identified. This extends the drive carrier handle
Use the handle to pull the drive carrier out of the chassis 1-2 inches
Wait 10 seconds to allow the drive to spin down
Pull the drive tray out of the chassis
Swap out the failed HDD with the replacement HDD
- Remove the three (3) fasteners securing the hard drives to the tray from the underside
- Pull the failed hard drive out of the tray
- Align the replacement hard drives with the tray. Ensure that the dimples on the tray match the hard drive
- Reinstall the three (3) fasteners to secure the hard drive to the tray
Insert the replacement drive tray with the replacement hard drive into the chassis. Make sure to press the drive carrier handle closed until it clicks in place.
After a few moments the rebuild process will begin automatically. This will be visible in LSA.
After 20-30 hours (depending on drive capacity and system load) the rebuild process will complete.

Backplane Replacement #

Shutdown the system
Remove the AC cords from both power supplies
Remove all hard drives from the front hot swap bays
Remove the top cover of the system
Unplug the two power connectors as well as data cables from the backplane
Pull the the light blue securing pin towards the inside of the chassis to release the lock. Then swing the opened locking mechanism towards the back of the chassis
Hold the backplane from both sides and lift it up and out of the chassis.
To install the replacement backplane, perform steps 4 through 7 in reverse order.
Replace the system lid
Reinstall all removed hard drives
Connect AC cords
Power on the system

Power Supply Replacement #

If either of the two power supply modules fails, the other module will take the full load and allow the system to continue operation without interruption.

Replacement power supply modules will ship directly from Arxys. The power supply units have a hot-swap capability, meaning you can replace the failed unit without powering down the system.

If your VideoX V3 R12E/R12ES is still under warranty, contact Arxys to replace the failed power supply.